Delivery and Returns Policy
Delivery
The service we use to send our goods depends on the weight, size, value and destination. We generally use Royal Mail or DPD. You will receive an email confirmation of your order. Tracking information will be sent to you if relevant. Some smaller items will be sent Royal Mail packet post and doesn’t always have tracking.
For added security, DPD shipments may be sent using DPD’s PIN Code Delivery service. The unique PIN code required to receive your parcel will be sent to the email address and mobile phone number associated with your order. We also recommend downloading the DPD app and registering with the same email address used for your purchase, as this is the easiest and most reliable way to access your PIN and manage your delivery.
Our standard delivery charge for UK orders is £7.00, however in some instances when you get to checkout you may see a higher cost than this where we have added extra compensation costs for higher value/special order items like controllers, batteries, wheels and tyres. You might also see a higher cost than £7.00 if non-mainland UK. Higher costs also apply to bike units, including Warrior Kids models.
Customs & Duties
International shipping costs cover transportation only. Recipients are responsible for any customs duties or taxes.
Warranty
All products supplied are guaranteed to be free of defects in material and workmanship. We will repair or replace, free of charge, any pieces we recognise to be faulty. Said goods have to be returned, free, to our warehouse, packing and duties included. We make no other warranty of any kind, whether expressed or implied and do not take any responsibility for consequential damages involved in the use of the products, even if defective.
Returns
28 calendar days are allowed to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.
Once we receive the item(s) back, we will inspect them and then if returned within the time period of 28 days, un-used and in full original packaging we will issue the refund using the same method of payment that was used when making the purchase. We will not refund any postage fees incurred at the time of purchase. The refund may take a few days to process. If, however it is a mistake on our part we will of course refund any postage charges up to the original shipping cost.
Shortages and Damaged Goods
Shortages or damaged goods must be advised within 48 hours of receipt of the parcel and all damaged packaging, including the box should be retained. If received damaged goods/parcel/packet via any courier please ensure that they are signed as damaged upon removal. Also a good idea to photograph damage.
Disclaimer
We reserve the right to refuse to offer a refund or to offer only a partial refund if an unwanted or unsuitable product is returned to us showing signs of having already been fitted or used.
All Returns should be sent to:
Urban Moto Ltd, Monarch House
Albion Works, Long Leys Road
Lincoln, England
LN1 1DT
Please include in the package the reason for your return, full name, post code.
